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Recovery codes allow you to log in to your account if you no longer have access to your chosen verification method, for example, if you have lost your phone, cannot access your email or are unable to use your authenticator app.
You can find your recovery codes by logging in to our website and navigating to 'Settings' and then 'Security'. Here, you can generate a set of 8 unique recovery codes.
Store these codes in a safe place, for example, in a password manager or by writing them down and keeping them somewhere secure. For security reasons, you cannot view the codes again after generating them.
If you cannot log in using your usual verification method, you can use a recovery code to regain access to your account. Each code can only be used once. After logging in with a recovery code, you must set up and activate two-factor authentication (2FA) again to keep your account secure.
Have you used your recovery codes or lost them? Once you have regained access to your account, you can generate a new set of 8 codes. Any previously generated codes will then become invalid.
