How do I change the bank account for my direct debits?

You can easily update the bank account used for your direct debits through your customer portal under Settings > Payment Details. This applies to both your storage fees and recurring purchases through a savings plan.

Direct debits are collected according to the following schedule:

• Storage fees: These are automatically collected every three months. For more information, please see our FAQ: What are the storage fees?
• Savings plans: A separate direct debit is collected for each savings plan on the 6th of every month. If the 6th falls on a weekend or public holiday, the payment will be collected on the next business day.

Do you have both storage fees and one or more savings plans?

Storage fees and each savings plan are collected through separate direct debits. You can use different bank accounts for these payments. If you would like to change your bank account details, you will need to update them separately for your storage fees and each savings plan.

Please note: The bank account used for direct debits does not have to be the same as your verified payout account. Your verified payout account is the bank account registered with Holland Gold to receive the proceeds when you sell your precious metals.

Changing your verified payout account requires a separate procedure, including completing a form. For more information, please see our FAQ: How do I change my verified IBAN account?