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If you do not receive a verification code or TAN code on your phone, this is usually because you are outside the EU.
In countries outside the EU, we cannot send verification codes by SMS.
Have you changed your phone number and not yet updated it in your account? Or are you not receiving a verification code while you are within the EU? Please contact us by phone on +31 88 468 8400.
We also recommend enabling 2FA by email or via a third-party authentication app.
