The price of precious metals fluctuates every minute. Between the moment of purchase and the moment you view your portfolio, the price may have increased or decreased.
The value of your portfolio is calculated based on the current “paper” precious metal prices (spot price), excluding the purchase and selling premiums. When buying physical precious metals, you always pay a product premium, which means that the price per gram you pay is always higher than the paper spot price. This product premium includes, for example, the purchase of the physical metal, production costs, transport, insurance, and our trading margin.
In some cases, when you sell to us, you may receive part of this premium back — for example, when selling silver coins. The premium mentioned above is not reflected in the value of your portfolio.
Read more here about the different types of selling premiums.
Do you have any further questions? Please contact our customer service.