The value of my portfolio is lower than I expected, why is this? I don't receive a TAN code on my phone, how is this possible? What is an and/or account? How do I change my IBAN for the linked account? Can I have precious metals stored in-house at Holland Gold? Can I have my precious metal stored at Holland Gold Safe? What is Stichting Derdengelden Holland Gold Safe? What happens to my bullion if Holland Gold Safe goes bankrupt? Why can't I upload my ID? How do I open a storage account? Can I view my precious metal? What is the cost of storage? What happens to my precious metal in storage in the event of death? How can I authorize someone? How does selling precious metal back from storage work? Can I change my address online? Does Holland Gold have an AFM license? Can I save jewelry to Holland Gold Safe? Where can I find my customer number? Will I receive a tax overview? Is the precious metal I hold with Holland Gold Safe fully owned by me and exclusively allocated to me (100% allocated)? Can I open an account for my children? Can I take my products out of storage? Is my precious metal insured in storage? Where can I store my precious metal?