What happens if I am not home for the delivery or collection?

Question

Accepted Answer

For delivery or collection by our regular delivery specialist in the Netherlands and Belgium, we will charge €25 in transport costs again if you are not at home and the package cannot be delivered or collected. In that case, please contact us by phone to schedule a new delivery or collection date.

This concerns valuable and fully insured transport. That is why someone must be present at the delivery or collection address provided. The package cannot be delivered to neighbours or to another address.

Would you like to change the delivery date, collection date or address? You can do this in the customer portal under your order until the delivery is in progress. Read more about this on our FAQ pages about changing your delivery date and changing your delivery address.

Delivery in other European countries

For delivery in other European countries, we also charge €25 in transport costs again. Please contact us for this, so we can schedule a new delivery date.

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