Yes, someone else can receive your package at the delivery address you provided. The information you need to share with this person depends on whether the delivery is carried out by our regular delivery specialist or by another delivery specialist.

Delivery process in the Netherlands, Belgium and certain German border regions

In the Netherlands, Belgium and certain German border regions, we deliver through our regular delivery specialist. You will receive a four-digit PIN code by email one business day in advance between 17:00 and 21:00.

The driver needs this code to hand over your order. You can also give the PIN code to someone else, so this person can receive the package on your behalf.

Other European countries

In other European countries, we deliver with another delivery specialist. In that case, someone else can also receive the package at the delivery address provided.

This person must be present at the delivery address and sign for receipt. It is not possible to have the package delivered to neighbours or to another address once transport has started.

Can I have my order delivered to a different address?

Would you like to have your order delivered to a different address? Then you must confirm this address to us by email before dispatch. Read more about this on our FAQ page about address changes for delivery or collection.