You can collect your order yourself by appointment from one of our offices in Alkmaar, Rotterdam or Breda. You can schedule the collection appointment through your customer portal or by phone via +31 88 468 8400.

You can schedule an appointment once you have received an email confirming that your order is ready to be collected from the office.

How does personal collection from the office work?

When you arrive at our office, you will be personally welcomed by one of our precious metals specialists. We will first ask you for a valid proof of identity for verification. We will then retrieve your order using your order number.

If the payment has not yet been completed, you can finalise it at the office. After signing for receipt, you will receive your order.

If you are collecting a larger or heavier order, such as a monster box with silver coins, please bring a sturdy bag to transport the order. If you have any questions about this, please contact us by phone.

How can I pay at the office?

At our offices, you can pay in the following ways:

1. Cash payment up to and including €2,950, so that we remain below the statutory limit of €3,000. We do not accept €500 banknotes.
2. Payment by debit card. Please note: banks often apply a payment limit to your debit card. For security reasons, most banks only process a limit increase after several hours. Make sure you increase the payment limit on your card in time and sufficiently. At most banks, the limit on your debit card must be increased separately. This is not always the same as increasing the daily limit for online banking.
3. Payment by credit card. Please note: for credit card payments, we charge a 3% surcharge on the agreed price due to the costs charged by credit card companies.
4. Payment by bank transfer. You can make a transfer on site via online banking. Please note: banks often apply a payment limit. For security reasons, most banks only process a limit increase after several hours. Make sure you increase the payment limit in time and sufficiently.

How quickly can I collect my order from the office?

How quickly your order is ready for collection at the office depends on stock availability and the processing of your payment. Once the products are available, we arrange transport to our office location.

Please note: we do not keep stock at the office. The collection appointment at the office usually takes no more than 30 minutes.

Below you will find an overview of the expected processing time per payment method:

1. Payment by iDEAL or Wero: 1 to 2 business days, provided the products are in stock.
2. Payment by bank transfer: 2 to 3 business days, provided the products are in stock.
3. Payment in cash or by debit card at the office: 1 to 2 business days, provided the products are in stock.