You choose the day on which your order will be delivered in advance. We will therefore not ship your package before you have scheduled a delivery date.
When delivery is carried out by our regular delivery specialist, your package will be delivered between 09:00 and 20:00. This applies to the Netherlands, Belgium and certain German border regions. The days on which we can deliver to you depend on your postcode area.
In other European countries, we deliver through another delivery specialist. In that case, your package will be delivered between 08:30 and 17:30.
You can select a delivery date through the customer portal. It is not possible to choose a specific delivery window yourself.
Would you like to know how we keep you informed about your order? Please also read our FAQ about the status of your order.