You can follow the status of your order at any time via the customer portal or the Holland Gold App. Once your order has been placed, we will personally keep you informed by email about the next steps. This process is specifically tailored to the method you have chosen: home delivery, secure storage or pickup at one of our offices.

Below you will find an overview of the full process, specifically tailored to your chosen handling method.

Home delivery

1. You have placed your order: you will receive an order confirmation by email with an explanation of the next steps for your order.
2. We process the payment: with an iDEAL payment, this is processed immediately and you will not receive a separate email for this. With a bank transfer, this can take up to two working days. Once it has been paid, you will receive a payment confirmation by email.
3. Scheduling a delivery date: once the products are in stock, you will receive an email to schedule a delivery date.
4. Package packed: one working day before delivery, you will receive a reminder that we will deliver the next working day.
5. Time slot and PIN code: the evening before delivery, you will receive a time slot by email indicating when the driver will arrive, together with a four-digit verification code that you must hand to the driver.
6. Day of delivery: you will receive an email stating that your package has left our logistics centre. In the Netherlands and large parts of Belgium, you will receive a PIN code that you give to the driver upon delivery. Please make sure that you or someone else is present to receive the delivery.
7. Package on its way: you will receive an email once the delivery driver is almost with you.
8. Delivery confirmation: after delivery, you will receive an email confirming that your order has been delivered.

You can follow the status of your order at any time in the customer portal or the Holland Gold App under transactions and invoices.

Do you have specific questions about shipping? Please view our detailed information about delivery.

Secure storage

1. You have placed your order: you will receive an order confirmation with an explanation of the next steps for your order.
2. We process the payment: with an iDEAL payment, this is processed immediately; with a bank transfer, this can take up to two working days.
3. Payment confirmation: you will receive a payment confirmation once we have processed the payment.
4. Creating an account: if you do not yet have a storage account, you will receive an email from us to create one. If you already have an account, you do not need to do anything.
5. Products in stock: once the products are available, we arrange transport to the storage location.
6. Products in storage: in the customer portal or the app, you can see when your order has arrived at the storage location and has been added to your account. Your precious metal will then be visible in your portfolio.

You can follow the status of your order at any time in the customer portal or the Holland Gold App under transactions and invoices.

Would you like to know more about the insurance and audit of your precious metal? Read everything about storage.

Pickup at the office

1. You have placed your order: you will receive an order confirmation with an explanation of the next steps for your order.
2. Payment: with an iDEAL payment, this is processed immediately; with a bank transfer, this can take up to two working days.
3. Products in stock: once the products are available, we arrange transport to our office location. This can take three working days. Please note that we do not keep stock at our offices.
4. Scheduling a pickup day: once your order has arrived at the office, you will receive an email. You can then schedule a pickup day online yourself. Alternatively, you can contact us by phone to schedule a pickup day.

You can follow the status of your order at any time in the customer portal or the Holland Gold App under transactions and invoices.

For a smooth process at the office, it is important that you bring the correct documents. Please check the instructions for pickup at the office here.