At Holland Gold, you can place an order in several ways: via our website, the Holland Gold App, or by phone. Ordering gold, silver, platinum, and palladium is simple and convenient. Our prices are automatically updated every minute according to the live market rates, ensuring that you always buy at the current price.

Ordering with or without an account

Through the website, you can order with or without an account. When using the app, you must first create an account before placing an order.

Ordering via the website

Below you’ll find the step-by-step guide to placing an order on our website. If you need help at any point, our customer service team is happy to assist you.

Step 1: Shopping Cart
Select your desired products and add them to your shopping cart.

Step 2: Personal Details
Log in to your account or enter your information as a new customer.

Step 3: Delivery Method
Choose your preferred delivery option. We can deliver securely to your home, you can collect your order at one of our offices in Alkmaar, Rotterdam, or Tilburg, or you can choose secure storage through Holland Gold Safe.
Learn more about delivery and collection at Holland Gold.

Step 4: Payment
Select your preferred payment method: iDEAL, bank transfer, PayPal, cryptocurrency, or cash/card payment upon collection.
Read more about our payment options.

Step 5: Delivery
The delivery process depends on the method selected at checkout:

1. Storage: If you don’t yet have a storage account, you will receive an email to open one. Once the products are in stock, they will be added to your account. This usually takes a few business days after placing your order.
2. Home delivery: You will receive an email allowing you to select your preferred delivery date.
3. Collection: We will contact you by phone to schedule a pickup appointment. If your order is in stock, this typically takes 2–3 business days. You will then receive a confirmation email when your order is ready for collection, after which you can arrange your pickup date.

You can track the status of your order at any time via the client portal.

Ordering by phone

You can also place your order by phone. We are available Monday to Friday from 09:00 to 17:00 at +31 (0)88 468 8400.

Ordering via the Holland Gold App

Through the app, you can buy bars and coins or easily trade physical precious metals via your precious metals account. You can start investing from as little as €10. Download the Holland Gold App from the Google Play Store or App Store.