No, it is not possible to cancel or return your order. Gold, silver, platinum and palladium are products that are subject to price fluctuations. When you place your order, you buy at a fixed price. From the moment you place the order, the transaction is final and binding.
This principle is comparable to buying shares: once the price has been fixed, the transaction can no longer be reversed due to price changes.
The right of withdrawal does not apply, as the price of the precious metal is linked to fluctuations on the financial market over which the trader has no influence. Would you like more details about the legal framework of your purchase? Read more about this in our Terms and Conditions.
Please note: if you sell your precious metals to us, this sale is also binding.