A failed iDEAL or Wero payment is usually caused by a daily payment limit at your bank that is too low for larger amounts. In this case, your order will be cancelled automatically, after which you can place the order again with a higher limit or by choosing a bank transfer.

Solution

If your iDEAL or Wero payment has not been successful, you can take the following steps to complete your purchase:

• Bank transfer: Place a new order and choose bank transfer. Banks often apply a higher limit for this than for iDEAL. You can transfer the amount in several parts if needed. Always include your order number in the payment description.
• Increase your limit: Increase the limit in your banking app and place the order again via iDEAL or Wero.
• Personal assistance: Would you like us to enter the order manually for you? Please contact us by phone during office hours on +31 (0)88 468 8400.