Yes, once your payment has been successfully processed, the status of your order will be updated immediately in your personal account. You can follow the current status of your order at any time in the customer portal or via the Holland Gold app.

Confirmation by payment method

How you see the confirmation depends on how you pay:

• iDEAL: For a successful iDEAL transaction, the notification in your banking environment and the direct status update in your account serve as your payment confirmation; you will not receive a separate email for this.
• Bank transfer or direct debit: You will receive an email from us once we have processed your bank transfer/direct debit.
• Debit card or cash at the office: The payment is processed while you are with us.

Would you like to know when your precious metal will arrive? All information about delivery times, insured shipping and our pickup locations can be found on the page about delivery and pickup.

Want to view your order status easily?

Do you not have your own account yet? Create your account here or download the Holland Gold App from the App Store or Google Play Store. This allows you to easily view the status of your purchases and invoices at any time.