If the Holland Gold app is not working properly, you can often resolve this yourself quite easily. First, check whether you are using the latest version of the app, whether your internet connection is working and whether your device has been restarted.

Does the problem persist? Reinstall the app. Follow the steps that apply to your device.

Android:

1. Open the Settings on your device
2. Go to Apps or Apps & notifications 
3. Select All apps
4. Find Holland Gold and tap it
5. Choose Storage
6. Tap Clear data
7. Tap Clear cache, if available
8. Delete the app
9. Restart your phone
10. Download the app again from the Google Play Store
11. Log in again using two-factor authentication (2FA) and set a passcode and, if desired, biometric security such as fingerprint or facial recognition.

Apple (iOS)

1. Delete the Holland Gold app
2. Download the app again from the App Store
3. Log in again using two-factor authentication (2FA) and set a passcode and, if desired, biometric security.

Problem still not resolved?

Is the Holland Gold app still not working after these steps? Please contact our customer service team.

When contacting us, please mention which device you are using, which version of iOS or Android is installed on your device and which error message you see. A screenshot of the error message helps us assess the problem more quickly.