Have you forgotten the 5-digit passcode for the Holland Gold app? You can resolve this by reinstalling the app.

After reinstalling the app, log in again with your e-mail address, password and two-factor authentication (2FA). You can then set a new passcode.

Follow these steps:

• Delete the Holland Gold app from your smartphone or tablet.
• Download the app again via the App Store of Google Play Store.
• Log in again with your e-mail address, password and two-factor authentication (2FA), for example using the verification code you receive by e-mail or text message.
• Then set a new 5-digit passcode.
• Alternatively, you can choose biometric login if you have activated this on your device, such as facial recognition or fingerprint login. This means you will need to enter the passcode less often.

Are you unable to log in again? Please view our FAQ page about login issues in the Holland Gold app.

Do you want to access your account or arrange something straight away? You can access your account via the customer portal on our website. You can also contact our customer service team by phone on +31 88 468 8400.