I can’t download the app. What should I do?
If you are unable to download the Holland Gold app, you can often identify the cause and resolve the problem yourself. If you cannot find a solution, please contact our customer service team.
Common problems and solutions:
- Wrong country setting
Your App Store (iOS) or Google Play Store (Android) may be set to a different country than one in which the Holland Gold app is available. In that case, the app may not be visible or may not be available for download.
Solution: change the country setting in your App Store or Google Play Store to the Netherlands or another supported country. Then try downloading the app again. Please view our FAQ page about downloading the Holland Gold app abroad for a full list of supported countries.
- Temporary installation error
Sometimes an error occurs during installation. This may be caused by an interrupted internet connection, a temporary outage or an issue with your device.
Solution: check whether you have a stable internet connection, restart your device and try downloading the app again.
- Previous installation or cache issue
Sometimes old data from a previous installation can cause problems. This mainly occurs on Android devices.
Solution: delete any previous installation of the Holland Gold app. On Android, you can also clear the cache and data of the app or the Google Play Store, restart your device and reinstall the app.
- Outdated version
The Holland Gold app is not supported by all older versions of iOS or Android. You may first need to install the latest software update on your phone or tablet.
Solution: update your device to the latest version of iOS or Android. Is this not possible? Check in the App Store or Google Play Store whether your device is compatible with the Holland Gold app. If your device is not compatible, try using a newer device where possible.
Are you unable to download the app, but would you like to arrange something with us straight away? You can always access your account via the customer portal on our website.
You can also contact our customer service team by phone on +31 88 468 8400. Do you see an error message on your screen? Take a screenshot and send it to us, so that we can assess the problem more quickly.
Did it work? Let us know!
