I can’t log in to the app. What should I do?

If you cannot log in to the Holland Gold app, first reset your password via ‘Forgot password’. If that does not help, reinstalling the app may resolve the issue.

If you still cannot log in after that, contact our customer service team or call us at +31 88 468 8400.

If you cannot open the app with your 5-digit passcode, read our FAQ about resetting your passcode.

How can I reset my password?

When logging in to the app, choose ‘Forgot password’. You will then receive an email that allows you to set a new password.

After setting the new password, try logging in to the app again. If you do not receive an email, also check your spam or junk folder.

How can I reinstall the app?

If logging in does not work even though you are using the correct password, there may be a temporary issue in the app. Reinstalling the app often resolves this.

Delete the Holland Gold app from your phone or tablet. Then restart your device and reinstall the app via the App Store or Google Play Store.

After that, log in again with two-factor authentication (2FA). You will receive an email or text message with a verification code.

How can I log in more securely with a passkey?

At Holland Gold, you can also log in securely with a passkey. This allows you to log in using, for example, your fingerprint, facial recognition, Face ID or the security of your smartphone, tablet or laptop.

You can set up a passkey by logging in on our website. Then go to ‘Settings’ and choose the option to add a passkey under ‘Security’.

Passkeys make logging in easier and increase the security of your account.