If you are unable to log in to the Holland Gold app, you can first reset your password via ‘Forgot password’. Does this not help? Then reinstalling the app may resolve the issue.

Are you still unable to log in after that? Please contact our customer service team or call us on +31 88 468 8400.

Are you unable to open the app with your 5-digit passcode? Please view our FAQ page about recovering your passcode.

How can I reset my password?

When logging in to the app, select the ‘Forgot password’ option. You will then receive an e-mail that allows you to set a new password.

After setting your new password, try logging in to the app again. Did you not receive an e-mail? Please also check your spam or junk folder.

How can I reinstall the app?

Is logging in still not working, even though you are using the correct password? There may be a temporary issue in the app. You can often resolve this by reinstalling the app.

Delete the Holland Gold app from your phone or tablet. Then restart your device and reinstall the app via the App Store or  Google Play Store. 

After that, log in again using two-factor authentication (2FA). You will receive an e-mail or text message with a verification code.