If your payment is not received by us within the stated 48 hours, your payment obligation remains in place, because your order constitutes a binding agreement. In that case, we will first send you a payment reminder. If payment is still not received after that, we may start a debt collection procedure.

Holland Gold reserves the right to cancel the order if payment is not received within the stated 48 hours.

How does the payment term work for cash or debit card payments?

If you have chosen to pay by debit card or in cash at the office, you pay when collecting the order. The 48-hour payment term does not apply in the same way, because we first need to prepare your order and schedule a collection appointment with you. These orders are also binding and the payment obligation remains in place.

If you order a product that is directly in stock, you can pay the full amount at the office. For large orders or when a product is not directly in stock, we may ask you to make a 50% down payment.

How does the payment term work for payments above €50,000?

You can make arrangements with us in advance regarding the payment of a specific order. This may apply, for example, if your order exceeds €50,000.

Many banks apply a daily payment limit. In that case, you can pay in instalments over several days, as long as the first partial payment is received by us within 48 hours.

Please contact our customer service team for this, or call us directly on +31 88 468 8400.