You can report a complaint by telephone on +31 88 468 8400 or by email to klantenservice@hollandgold.nl.

Holland Gold strives to provide a high quality of service, and we consider it important to prevent complaints. Do you nevertheless have a complaint? We aim to handle it promptly and correctly. We try to find a suitable solution in consultation with you.

Are you dissatisfied afterwards with the handling of your complaint? Please send your complaint and explanation by email to klantenservice@hollandgold.nl, addressed to the management. Your complaint will be reviewed and answered substantively as soon as possible.

What can I do if I am not satisfied with the handling of my complaint?

If you are still dissatisfied with the solution proposed by Holland Gold, or if you have not received a response in time, you can submit your complaint to the Dutch Financial Services Complaints Institute, Kifid. Holland Gold is affiliated with Kifid as part of its AFM licence.

You can submit your complaint to Kifid within one year after you reported your complaint to Holland Gold, or within three months after our substantive response to your complaint. If you have not received a response after 8 weeks, Kifid may also be able to handle your complaint.

On the Kifid website, you can submit your complaint online via Mijn Kifid. Complaints submitted via Kifid are handled according to Kifid’s procedures.

Naturally, we hope that you will not need to use this procedure. Do you nevertheless have a complaint, suggestion, comment or compliment? We would be pleased to hear from you, so that we can continue to improve our service.