Because Holland Gold strives for quality, it is important that this quality is reflected in the prevention of complaints and the prompt and correct handling of complaints.

Do you have a complaint?

You can call us at +31(0)88 468 8400 or by e-mail at klantenservice@hollandgold.nl make your complaint known to us. We will then try to find a suitable solution in consultation with you.

If you are dissatisfied with the handling of your complaint, please send an email to klantenservice@hollandgold.nl, addressed to the management, explain your complaint. Your complaint will be dealt with and answered as soon as possible.

Are you dissatisfied with the handling of your complaint?

Are you dissatisfied with the solution proposed by Holland Gold or have you not received a timely response? As part of the AFM licence, Holland Gold is affiliated with KiFiD. You can report your complaint to the Financial Services Complaints Institute (www.kifid.nl) within three months. You can download a complaint form on the Kifid website. 

Complaints that are reported via KiFiD will be handled in accordance with KiFiD's procedures.

Of course, we hope that you do not have to use the above procedures. If you do have a complaint, we will do our utmost to resolve it for you as soon as possible. Finally, we would like to mention that you can contact us with all your comments, compliments and suggestions, because only in this way can we improve our services and respond better to your wishes.